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My experience with this supplier has not been good! I used his Email facility to enquire if he could supply and hence provide a price for a part for a Godin produced guitar. All I got were automated responses and after 3 days an automated response that the ticket was...
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#1102387
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Buyer beware ! I don't like bieng messed around and don't suffer fools gladly ... However when your a working musician and your waiting since Feb 2017 ( it's now July 2017 ) it's taking the ***. I initially enquired about G&L placed an order and then was told there's a...
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Anonymous
smarty

so the retailer orders you 2 lefty guitars without a deposit and you report him on here?glad I am not in retail

Anonymous
Anonymous

Did you part with any money when you ordered the guitars? If so then you might have a complaint. I read on another forum that you are a left handed player. So now poor Richard...

3.0
#1075313
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This retailer is a swindler who took the best part of a thousand pounds for a guitar which was sent to me with a faulty nut. This left the high E string running right along the fret board and it slipped over the edge when fretted. He seemed a relatively reasonable guy...
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Anonymous
Richards Guitars

Its very sad when a customer cannot take responsibility for their own niavity and competenceIn this case I sold an archtop jazz guitar which anyone who knows about archtop gui...

1.0
Stratford-Upon-Avon, England
I liked
  • Truly dreadful
I didn't like
  • That he ripped me off
#1046364
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Having read some of the reviews on here, I am going to try to provide what I feel is a fair review of Richard's guitars. For the record, I've waited nearly 6 months from my purchase so I have had time to consider it and it is not a knee *** reaction. I was a bit fed up...
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4.3
#990606
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Since cancelling my order & eventually receiving my refund all hes done is email me with copies of our past dialogues...i.e. my cancellation, enquiries about my refund then he sent an email saying how truly sorry he was & that if i wanted to order the same guitar he...
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Ballerup, Hovedstaden
#913677
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I cant say my experience was good with them. I ordered a guitar as normal & waited & waited & waited & received no customer feedback as to how my order was progressing. When i could wait no longer i live messaged & emailed & finally got an update that because of a...
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Anonymous
Anonymous

Hi BobRather than attempt to defend this, here are some experiences of customers in the same period that you ordered your guitar taken from my verified testimonials page. Nee...

Ballerup, Hovedstaden
#912363
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I ordered from Richards Guitars around three months back, I received a confirmation of my order and that was it as far as customer service went. I didn't receive my order, but got an explanation as to what had gone wrong, which initially seemed fair enough, so I...
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Anonymous
Anonymous

HiFantastic! A legitimite compaint! There is a first first for everything but am SO saddened of course you felt the need to post here.I am extremely saddened that you did no...

Walsall, Walsall
#898693
Reply to reviews
I wont waffle on. Bought a guitar, was supposed to be immaculate. Tosh. Bloody ding on the top that ANYONE should have noticed if their quality control was as good as he trumps it up to be. Course, once I got the guitar (well over a grand!) its my word against his so...
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Anonymous
Anonymous

Regrettably the website admin have deleted my response which explains that this complaint is not legitimate nor are the issues credible or bare any kind of reality to the shop...

Anonymous
Anonymous

As you know, this site is a fraud - and I am unable to defend myself against lies unless I pay the site owners $1000 to do so - which clearly I am not going to do.I have check...

2.6
Ely, Cambridgeshire
Product
#852827
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Like many people i searched the interweb for the best possible deal for the guitar i was looking to purchase and came across Richard guitars. I found the model i wanted and had a good chat with Richard who convinced me to buy. Further conversations followed about set...
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Anonymous
Rguitars.co.uk

A little PS on this one...Faith are produced by Barnes and Mullins.If you contact Alex Mew, he is the head of the brand.He knows me very well and will vouch for my unique leve...

Anonymous
Rguitars.co.uk

Hi I just want to reply to this "review".My comments reply to each line by line..." Like many people i searched the interweb for the best possible deal for the guitar i was lo...

#698916
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I tried to enquire as to whether Richard would broker a guitar for me (a service offered on the website). Over the course of a month I left phone messages, sent emails with photos and logged directly onto the website (as instructed). I received no response whatsoever,...
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Anonymous
Rguitars.co.uk

HiI am really very sorry. Your comments sound valid (on this site they generally aren't) so I am very sorry for not coming back to you.My only excuse is that I literally rece...

Anonymous
Anonymous

HiRichard here from Richards Guitars. It is very very difficult to understand how this could occur but if it did I am very sorry. You can contact me during office hours wher...

Cambridge, Cambridgeshire
#668712
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