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I tried to enquire as to whether Richard would broker a guitar for me (a service offered on the website). Over the course of a month I left phone messages, sent emails with photos and logged directly onto the website (as instructed). I received no response whatsoever,...
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Anonymous
Rguitars.co.uk

HiI am really very sorry. Your comments sound valid (on this site they generally aren't) so I am very sorry for not coming back to you.My only excuse is that I literally rece...

Anonymous
Anonymous

HiRichard here from Richards Guitars. It is very very difficult to understand how this could occur but if it did I am very sorry. You can contact me during office hours wher...

Cambridge, Cambridgeshire
#668712
Reply to reviews
Richard from Richards Guitars here. Every day I live with this website which rates #2 second only to my name on Google. I sell 2-3 guitars a day - every day. I have been in business for 20 years and pride myself on being the best I can be. I am immensly sorry that...
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Anonymous
Anonymous

I've also had problems with Richards Guitars in the past and while he comes across initially as a genuinely nice bloke this is not the case when you have an issue with a purch...

Anonymous
Anonymous

Have also now found out from lengthy research that they charge $1500 for every single false statement to be remove from their site. Nice business model .So visitor says what ...

5.0
Stratford-Upon-Avon, England
I liked
  • Customer service
  • Range of guitars
  • Quality
#644624
Reply to reviews
I bought a guitar from this establishment, purely because the product was not easily available in the shops. My issue is that, although I paid for the goods and I was promised the guitar would be with me after the holiday period I've had to contact the establishment to...
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Anonymous
Anonymous

I am in a similar position, I have paid up front for my guitar, expected delivery 3 weeks(usually 2 weeks) the Richard hype says, well 4 weeks & counting, Don't hold your brea...

Anonymous
Anonymous

Rubbish. Sounds like a made up story to me.

Halifax, Calderdale
#620264
Reply to reviews
I too have had an unpleasant experience with Richard. I placed an order for my husbands birthday and after he was unable to get me the particular guitar I did buy another guitar of the same make and more money. My guitar did not arrive and after contacting Richard he...
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Anonymous
Anonymous

Im worried now because i too asked for a refund & this hasnt been credited to my bank yet & its over a week

Anonymous
Richards Guitars

Hi readers,OK - This is a legitimate post. I am almost relieved to find one.Indeed I was very upset for this lady and her husband.A Burny RLC85S was ordered. It was the last...

Longniddry, East Lothian
#595116
Reply to reviews
There is some fairly negative stuff on here, which, I guess, is inevitable given the name of the site. I too had a fairly unpleasant dealing with Richard. However, rather than call him insane, or suggest that no one buy from him, I'd like to point out that my...
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Anonymous
Richards Guitars

Hi,Richard here from Richards Guitars.I am always saddened by every comment I see on this board, even if in single figures over 20 years, I still feel sick to the stomach to t...

Anonymous
Anonymous

No, he IS a very unpleasant peculair man.

4.0
Market Rasen, Lincolnshire
I liked
  • Range of guitars
  • Quality
I didn't like
  • Own experience
#573146
Reply to reviews
Ordered a guitar, received an email saying it was in the *** for the workshop for set up etc. I was asked to pay using pay pal. This I did. Then I received an email saying they didn't have the white one I ordered but would I like a black one. I said no thanks. Received...
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Anonymous
Richards guitars

Wow a real customer!!!!!Just to confirm White was in stock and rejected by the supplier before it came to our workshop. They did this because they are aware of our stringent ...

Stratford-Upon-Avon, England
I didn't like
  • Service for refund
#567444
Reply to reviews
I visited Richards Guitars the other day. Quite innocently I asked him if I could use his toilet.. He seemed really awkward about this which should have been my warning signal but hey, I just thought maybe he hadn't cleaned the loo for a while. Anyway - I closed the...
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Anonymous
Richards Guitars

Just for the record, I (Richards Guitars)wrote this personally to demonstrate how you cannot believe a word people write on this site - designed for trolls.No vetting procedur...

First Born Triplet
First Born Triplet

You are lucky you are in England, if this happened in the US he would be chopping them up an stuffing them in a wood chipper. I would however not risk posting this because ne...

5.0
Stratford-Upon-Avon, England
#537261
Reply to reviews
Had a terrible time with Richard the owner of Richards Guitars In Stratford On Avon. I decided to buy a guitar elsewhere after chatting online with him a few moments and he insisted I give him my number so could call me and "set a few things straight" He called me and...
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Anonymous
Richards Guitars

http://rguitars.co.uk/pages/richards-guitars-review

Anonymous
Richards Guitars

As always I check in here and check out the unbelievable lies that accrue since I advertised this appauling website. Thankfully only 5 lol but it still hurts to see people wh...

Stratford-Upon-Avon, England
#474772
Reply to reviews
http://www.rguitars.co.uk/blogs/news/10668617-gordon-smith-guitars-why-i-cannot-continue-to-support-them Richards, guitar specialist himself: Well the day finally arrived.... After waiting MONTHS for yet another delayed Gordon-Smith guitar order. One which I have no...
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Anonymous
Richards Guitars

http://rguitars.co.uk/pages/richards-guitars-review

Anonymous
Anonymous

Very sorry to see that my blog has been butchered by this guy. Both the first comment and reply were both written buy a German guy who has been banned from the Gordon smith F...

#466164
Reply to reviews
Well. Richard's guitars promises the earth, but doesn't deliver. He is the first person to tell everyone he is great at customer service. He is the most un communicative person I have ever dealt with, even though he has many forms of communication he doesn't seem...
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Anonymous
Carlos

I ordered guitars from him, He could not supply. Just send very bad mails, Seems to me he does not know what he is doing. Is he still in buisiness? Carlos

Anonymous
Friend of Diamond Geezer

LOL. You must have wound him up something rotten for him to hang up on you. He's a diamond geezer.

#441350
Reply to reviews