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Since cancelling my order & eventually receiving my refund all hes done is email me with copies of our past dialogues...i.e. my cancellation, enquiries about my refund then he sent an email saying how truly sorry he was & that if i wanted to order the same guitar he...
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Anonymous
Anonymous

I think you've all had a few too many.

Ballerup, Hovedstaden
#913677
Reply to reviews
I cant say my experience was good with them. I ordered a guitar as normal & waited & waited & waited & received no customer feedback as to how my order was progressing. When i could wait no longer i live messaged & emailed & finally got an update that because of a...
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Anonymous
Rico

Each review I've read emphasizes the instability of the vendor.Where there is smoke there is fire.

Anonymous
Anonymous

Hi BobRather than attempt to defend this, here are some experiences of customers in the same period that you ordered your guitar taken from my verified testimonials page. Nee...

Ballerup, Hovedstaden
#912363
Reply to reviews
I ordered from Richards Guitars around three months back, I received a confirmation of my order and that was it as far as customer service went. I didn't receive my order, but got an explanation as to what had gone wrong, which initially seemed fair enough, so I...
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Anonymous
Anonymous

HiFantastic! A legitimite compaint! There is a first first for everything but am SO saddened of course you felt the need to post here.I am extremely saddened that you did no...

Walsall, Walsall
#898693
Reply to reviews
I wont waffle on. Bought a guitar, was supposed to be immaculate. Tosh. Bloody ding on the top that ANYONE should have noticed if their quality control was as good as he trumps it up to be. Course, once I got the guitar (well over a grand!) its my word against his so...
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Anonymous
Anonymous

Regrettably the website admin have deleted my response which explains that this complaint is not legitimate nor are the issues credible or bare any kind of reality to the shop...

Anonymous
Anonymous

As you know, this site is a fraud - and I am unable to defend myself against lies unless I pay the site owners $1000 to do so - which clearly I am not going to do.I have check...

2.6
Ely, Cambridgeshire
Product
#852827
Reply to reviews
Like many people i searched the interweb for the best possible deal for the guitar i was looking to purchase and came across Richard guitars. I found the model i wanted and had a good chat with Richard who convinced me to buy. Further conversations followed about set...
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Anonymous
Rguitars.co.uk

A little PS on this one...Faith are produced by Barnes and Mullins.If you contact Alex Mew, he is the head of the brand.He knows me very well and will vouch for my unique leve...

Anonymous
Rguitars.co.uk

Hi I just want to reply to this "review".My comments reply to each line by line..." Like many people i searched the interweb for the best possible deal for the guitar i was lo...

#698916
Reply to reviews
I tried to enquire as to whether Richard would broker a guitar for me (a service offered on the website). Over the course of a month I left phone messages, sent emails with photos and logged directly onto the website (as instructed). I received no response whatsoever,...
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Anonymous
Rguitars.co.uk

HiI am really very sorry. Your comments sound valid (on this site they generally aren't) so I am very sorry for not coming back to you.My only excuse is that I literally rece...

Anonymous
Anonymous

HiRichard here from Richards Guitars. It is very very difficult to understand how this could occur but if it did I am very sorry. You can contact me during office hours wher...

Cambridge, Cambridgeshire
#668712
Reply to reviews
Richard from Richards Guitars here. Every day I live with this website which rates #2 second only to my name on Google. I sell 2-3 guitars a day - every day. I have been in business for 20 years and pride myself on being the best I can be. I am immensly sorry that...
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Anonymous
Anonymous

I've also had problems with Richards Guitars in the past and while he comes across initially as a genuinely nice bloke this is not the case when you have an issue with a purch...

Anonymous
Anonymous

Have also now found out from lengthy research that they charge $1500 for every single false statement to be remove from their site. Nice business model .So visitor says what ...

5.0
Stratford-Upon-Avon, England
I liked
  • Customer service
  • Range of guitars
  • Quality
#644624
Reply to reviews
I bought a guitar from this establishment, purely because the product was not easily available in the shops. My issue is that, although I paid for the goods and I was promised the guitar would be with me after the holiday period I've had to contact the establishment to...
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Anonymous
Anonymous

I am in a similar position, I have paid up front for my guitar, expected delivery 3 weeks(usually 2 weeks) the Richard hype says, well 4 weeks & counting, Don't hold your brea...

Anonymous
Anonymous

Rubbish. Sounds like a made up story to me.

Halifax, Calderdale
#620264
Reply to reviews
I too have had an unpleasant experience with Richard. I placed an order for my husbands birthday and after he was unable to get me the particular guitar I did buy another guitar of the same make and more money. My guitar did not arrive and after contacting Richard he...
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Anonymous
Anonymous

Im worried now because i too asked for a refund & this hasnt been credited to my bank yet & its over a week

Anonymous
Richards Guitars

Hi readers,OK - This is a legitimate post. I am almost relieved to find one.Indeed I was very upset for this lady and her husband.A Burny RLC85S was ordered. It was the last...

Longniddry, East Lothian
#595116
Reply to reviews
There is some fairly negative stuff on here, which, I guess, is inevitable given the name of the site. I too had a fairly unpleasant dealing with Richard. However, rather than call him insane, or suggest that no one buy from him, I'd like to point out that my...
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Anonymous
Richards Guitars

Hi,Richard here from Richards Guitars.I am always saddened by every comment I see on this board, even if in single figures over 20 years, I still feel sick to the stomach to t...

Anonymous
Anonymous

No, he IS a very unpleasant peculair man.

4.0
Market Rasen, Lincolnshire
I liked
  • Range of guitars
  • Quality
I didn't like
  • Own experience
#573146
Reply to reviews