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I too have had an unpleasant experience with Richard. I placed an order for my husbands birthday and after he was unable to get me the particular guitar I did buy another guitar of the same make and more money. My guitar did not arrive and after contacting Richard he...
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Anonymous
Anonymous

Im worried now because i too asked for a refund & this hasnt been credited to my bank yet & its over a week

Anonymous
Richards Guitars

Hi readers,OK - This is a legitimate post. I am almost relieved to find one.Indeed I was very upset for this lady and her husband.A Burny RLC85S was ordered. It was the last...

Longniddry, East Lothian
#595116
Reply to reviews
There is some fairly negative stuff on here, which, I guess, is inevitable given the name of the site. I too had a fairly unpleasant dealing with Richard. However, rather than call him insane, or suggest that no one buy from him, I'd like to point out that my...
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Anonymous
Richards Guitars

Hi,Richard here from Richards Guitars.I am always saddened by every comment I see on this board, even if in single figures over 20 years, I still feel sick to the stomach to t...

Anonymous
Anonymous

No, he IS a very unpleasant peculair man.

4.0
Market Rasen, Lincolnshire
I liked
  • Range of guitars
  • Quality
I didn't like
  • Own experience
#573146
Reply to reviews
Ordered a guitar, received an email saying it was in the *** for the workshop for set up etc. I was asked to pay using pay pal. This I did. Then I received an email saying they didn't have the white one I ordered but would I like a black one. I said no thanks. Received...
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Anonymous
Richards guitars

Wow a real customer!!!!!Just to confirm White was in stock and rejected by the supplier before it came to our workshop. They did this because they are aware of our stringent ...

Stratford-Upon-Avon, England
I didn't like
  • Service for refund
#567444
Reply to reviews
I visited Richards Guitars the other day. Quite innocently I asked him if I could use his toilet.. He seemed really awkward about this which should have been my warning signal but hey, I just thought maybe he hadn't cleaned the loo for a while. Anyway - I closed the...
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Anonymous
Richards Guitars

Just for the record, I (Richards Guitars)wrote this personally to demonstrate how you cannot believe a word people write on this site - designed for trolls.No vetting procedur...

First Born Triplet
First Born Triplet

You are lucky you are in England, if this happened in the US he would be chopping them up an stuffing them in a wood chipper. I would however not risk posting this because ne...

5.0
Stratford-Upon-Avon, England
#537261
Reply to reviews
Had a terrible time with Richard the owner of Richards Guitars In Stratford On Avon. I decided to buy a guitar elsewhere after chatting online with him a few moments and he insisted I give him my number so could call me and "set a few things straight" He called me and...
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Anonymous
Richards Guitars

http://rguitars.co.uk/pages/richards-guitars-review

Anonymous
Richards Guitars

As always I check in here and check out the unbelievable lies that accrue since I advertised this appauling website. Thankfully only 5 lol but it still hurts to see people wh...

Stratford-Upon-Avon, England
#474772
Reply to reviews
http://www.rguitars.co.uk/blogs/news/10668617-gordon-smith-guitars-why-i-cannot-continue-to-support-them Richards, guitar specialist himself: Well the day finally arrived.... After waiting MONTHS for yet another delayed Gordon-Smith guitar order. One which I have no...
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Anonymous
Richards Guitars

http://rguitars.co.uk/pages/richards-guitars-review

Anonymous
Anonymous

Very sorry to see that my blog has been butchered by this guy. Both the first comment and reply were both written buy a German guy who has been banned from the Gordon smith F...

#466164
Reply to reviews
Well. Richard's guitars promises the earth, but doesn't deliver. He is the first person to tell everyone he is great at customer service. He is the most un communicative person I have ever dealt with, even though he has many forms of communication he doesn't seem...
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Anonymous
Carlos

I ordered guitars from him, He could not supply. Just send very bad mails, Seems to me he does not know what he is doing. Is he still in buisiness? Carlos

Anonymous
Friend of Diamond Geezer

LOL. You must have wound him up something rotten for him to hang up on you. He's a diamond geezer.

#441350
Reply to reviews
I really don't know. When you read the website on Richard's Guitars, it goes to great lengths to impress upon you how great the customer service is. Have a look at the "Richard's Promise" page and it paints a rosy picture. But I had non of it. After I placed an order,...
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Anonymous
Shaun

I collected my new Furch G24 2016 LTD yesterday from Richard. The setup on the guitar is fabulous, nice and low so very easy to play and not a buzz to be found. The tone pro...

Anonymous
Anonymous

have nothing but praise for Richard. I also have great respect for people who treat idiots as the idiots they are.He says it as it is and if you are a normal easy going guy l...

#414841
Reply to reviews
Extremely dodgy...company has already gone bust once in the past couple of years and many customers (myself included) have lost money and/or goods. Trying to contact him via his online forum wasn't a nice experience (He said he would like to "march me to the gates...
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Anonymous
Anonymous

thats about the same s**t experience as i had

Anonymous
Anonymous

In fairness to Richard, i have to say that found him him a honorable man. I bought a guitar from him a couple of years ago that was not up to standard when it arrived. I retur...

#358264
Reply to reviews