I too have had an unpleasant experience with Richard. I placed an order for my husbands birthday and after he was unable to get me the particular guitar I did buy another guitar of the same make and more money.
My guitar did not arrive and after contacting Richard he informed that it had arrived at the shop damaged. This was 4 days before my husbands birthday. I must say he was very apologetic and offered me alternatives, which did not fit with what I wanted. I asked for a refund and he agreed.
To date I have not received my substantial refund and Richard has given many excuses for this and has been most apologetic but still no refund. I have now had to take further action in order to get my £700 back!!
I did manage to get a replacement from another company and it was delivered in time for my husbands birthday but I am still out of pocket quite significantly.
I would not recommend anyone to buy online from this company and if you do protect yourself as much as possible. I am only relieved that I had done this but it has left an unpleasant taste in my mouth.
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